About The Wellness Growth Agency
The work most clinics need isn't more marketing. It's better patient experience infrastructure.
We're a specialist consultancy helping boutique women's health clinics strengthen what happens before, between, and after appointments.
Using our Patient Experience Gap Framework™, we design the systems, communication, and workflows that keep women informed, supported, and engaged throughout their care.
Founder
Mialisa Garnes
Founder & Patient Experience Strategist
After more than a decade in strategic communications, digital marketing, and patient education, I kept noticing the same pattern.
The clinicians were exceptional.
The care was life-changing.
Yet women were still quietly disappearing between appointments.
Not because they didn't value the care.
Not because the treatment wasn't working.
But because everything surrounding the consultation had been left to chance.
That observation completely changed the direction of my business.
Today, Wellness Growth Agency works exclusively with boutique perimenopause, menopause, and HRT clinics, helping them strengthen the patient experience beyond the consultation room through The Patient Experience Gap Framework™.
Alongside the agency, I host Wellness & Growth Journeys: Empowering Women's Health and regularly speak on patient experience, communication, and women's healthcare.
Education
MA Digital Media · BA Multimedia · Diploma in Print & Online Journalism
“Most clinics don't have a marketing problem. They have a handoff problem.”
— The Founding Observation
Why The Agency Exists
The pattern repeated. So we stopped blaming marketing.
The Wellness Growth Agency wasn't built because clinics needed more leads.
It was built because too many women were quietly disappearing after they became patients.
We saw the same challenges again and again.
Busy clinics.
Dedicated teams.
Excellent clinicians.
Yet follow-up depended on memory instead of systems.
Communication became inconsistent.
Patients felt uncertain about what happened next.
Marketing wasn't the problem.
The patient experience was.
That's why we stopped focusing on campaigns and started designing patient experience infrastructure that supports women long after they leave the consultation room.
Our Perspective
Four principles that shape every engagement.
We don't believe sustainable growth comes from doing more marketing. We believe it comes from creating patient experiences that build confidence, trust, and continuity of care.
01
Build around care, not around software
Technology should support the patient experience, not define it. We strengthen the systems you already use rather than replacing them.
02
If it depends on memory, it isn't a system.
Follow-up, education, reminders, and communication shouldn't rely on busy staff remembering every step. Good systems make consistency automatic.
03
Designed for relationships, not transactions.
Perimenopause isn't a three-month journey. We design experiences that support women across years, not just appointments.
04
Calm systems create sustainable growth.
We don't chase algorithms or marketing trends. We help clinics grow by making every patient interaction more consistent, supportive, and intentional.
The Team
A small, specialised team behind the work.
Seven people across operations, design, web, video, content, and outreach each one specialised in the part of the agency's work they own.
Arun Kaundal
Graphic Designer
I'm Arun Kaundal, a Graphic Designer specializing in branding, social media, and digital marketing creatives. I create modern designs that help brands stand out.
Bella Kirk
Web Developer
Hello, I'm Bella! A designer and developer who creates, fixes, and optimizes digital experiences. Powered by creativity, coffee, and solving problems.
Creativebeca
graphic designer
Hi, I'm Creativebeca! A multidisciplinary graphic designer and digital marketer creating strategic, eye-catching visuals that help businesses stand out and grow.
Monina Ramos
Operations Lead
Hi, I'm Monina Ramos! An Executive Assistant & Operations Coordinator who keeps projects, workflows, and client deliverables organized, efficient, and on track.
Ravi Kumar
Video & Motion
Hi, I'm Ravi! A Video Editor and Creative Lead with 6+ years of experience creating engaging, platform-ready videos that help brands grow and connect with their audience.
Pauline Mwaura
Content & Podcast
Hi, I'm Pauline Mwaura! A Marketing and Social Media Assistant helping brands grow through engaging content, impactful digital campaigns, and audience connections.
Confidence Ephraim
Outreach & Partnerships
Hi, I'm Confidence! An Operations & Client Success Specialist helping healthcare brands grow through efficient systems, client support, and seamless operations.
How We Work With Clients
“
Mialisa was incredibly informative, professional, and supportive throughout the entire process. She took the time to explain each step and ensure everything aligned with my business vision. I truly appreciated her attention to detail and willingness to go above and beyond to make sure I felt confident in the final result. If you're looking for someone who is knowledgeable, patient, and genuinely invested in your success, I highly recommend Wellness Growth Agency.
Gina Harmsen
Wellness Practitioner
Three Ways To Start
Every clinic starts somewhere.
Whether you're trying to understand where patients are slipping away, explore what's possible, or build a complete patient experience system, there's a place to begin.
The Patient Experience Gap Report™ helps you identify the hidden gaps.
The Clinic Growth Formula™ Prototype shows you what a connected patient journey looks like.
The Patient Experience Audit turns insight into an action plan for your clinic.
Helping boutique women's health clinics create exceptional patient experiences for women navigating perimenopause, menopause, and HRT.
